Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Service was so poor with Aon’s first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders!
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ACS collects child support payments for the state, which increased scope and added customer care. Soon after that transition, Hurricane Katrina hit. ACS went into overdrive to get child support payments to parents, many of whom had fled the state.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn’t find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was right for both partners to attempt something new. What’s remarkable: both partners are still happy after 16 years!
Outsourcing Center, Kathleen Goolsby, Senior Writer
Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Managing the North American marketing-related print collateral needs of Unilever’s 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever turned to a managed-services provider with a collaborative approach. The results have been stellar.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Jefferson Regional Medical Center only a few years ago was in the red and in danger of losing its independence by having to merge with another health system just to survive. Today it is recognized nationwide for its excellence in delivering outstanding patient care while reducing the cost of healthcare. Here’s a roadmap of how it accomplished the turnaround.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
John Harney, Business Writer
Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas when it discovered a better solution from GTESS.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The applicant pool at BloodCenter of Wisconsin was too small and the quality of candidates was poor. Additionally, it took too long to fill a position–up to 100 days when it should have taken just 45. Outsourcing solved its recruitment problems and cut costs–an RPO reduced the cost per hire 57 percent.
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