The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
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Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing | Article
Two things are of key importance in the retail industry today: margins and customer loyalty.…
The World’s Largest Procurement BPO Engagement Realizes Its Vision
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team,…
Mobility’s Coming of Age: All Grown Up and Changing Business for the Better | Article
Before cloud, mobility was in its infancy—a means of obtaining email, calendar and contacts on…
A Merger, a Consolidation and a Transformation: The Critical First Steps
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest…
Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy" | Article
Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while…
Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal | Article
Renewing and renegotiating outsourcing relationships is a great learning experience about what can go wrong…
Outsourcing and Consolidation Driving the Newspaper Business | Article
What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her…
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards | Article
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May…
An Outsider’s View: Why Hire an Outsourcing Consultant | Article
In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently…