Contract Outsource Solutions | Outsourcing Center

The Next Generation Shared Services through BPO

Dennis Winkler, Director, Jim Matthews, Managing Consultant, Alsbridge

Executives are all asking similar questions of their shared service organizations (SSO): “How do I get to the next level of shared services and realize more value?” “How do I change my SSO model to expand services and go global?”

Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing

Outsourcing Center, Karthik Nagendra, Business Writer

Two things are of key importance in the retail industry today: margins and customer loyalty. While better sourcing, operational efficiencies and market penetration can check margins, the answers to improving loyalty or even maintaining them are complex. Retailers are increasingly

The World’s Largest Procurement BPO Engagement Realizes Its Vision

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture The world’s largest procurement BPO engagement has realized its vision. “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years

Mobility’s Coming of Age: All Grown Up and Changing Business for the Better

Outsourcing Center, Patti Putnicki, Business Writer

Before cloud, mobility was in its infancy—a means of obtaining email, calendar and contacts on the go. People who relied on desktop computers for communication were unchained. For salespeople, this was awesome. But, for the rest of us, the business

A Merger, a Consolidation and a Transformation: The Critical First Steps

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if

Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy&quot

Simon Shah, Redwood

There’s a reason automation solutions are on every business owner’s mind. Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

Frank Usher, Managing Consultant

Renewing and renegotiating outsourced relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often

Outsourcing and Consolidation Driving the Newspaper Business

John Harney, Business Writer

What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with outsourced personnel in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so

Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards

debra.floyd

Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2012 Outsourcing Excellence

An Outsider’s View: Why Hire an Outsourcing Advisor

Ben Trowbridge

In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently asked whether we recommend use of a third-party outsourcing advisor. The answer to that question is generally “Yes, by all means,” especially if the transaction

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The World’s Largest Procurement BPO Engagement Realizes Its Vision

A Merger, a Consolidation and a Transformation: The Critical First Steps

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

Outsourcing and Consolidation Driving the Newspaper Business

Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards

An Outsider’s View: Why Hire an Outsourcing Advisor

Industries

Services

Industry

Services

Cybersecurity

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