Contract Archives

Is There Life After Signing a Long-term Outsourcing Contract?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.

Taking Pains with a Hospital’s Transition to Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

There are common characteristics among successful transitions. We highlight some of them in the story of a successful transition, despite a complex and sensitive scenario.

What Runs Through the Veins of a Successful Outsourcing Relationship?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.

Managing the Complex Logistics of Global Trade

Outsourcing Center, Kathleen Goolsby, Senior Writer

Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.

Outsourcing Provides IT Security, Fending off 200,000 Threats Per Month for a Healthcare Provider

Outsourcing Center, Bruce McCracken, Business Writer

Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number — 200,000 — and provided a more secure solution.

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study’s list of 20 things to improve your outsourcing relationship.

Investment Yield at London Stock Exchange

Outsourcing Center, Kathleen Goolsby, Senior Writer

Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.

Deciding What to Keep and What to Outsource in an HR Transaction

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding what to outsource was difficult, so BMO sought help from Everest.

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes

Outsourcing Center, Bruce McCracken, Business Writer

Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.

Research & Insight

Contract

Taking Pains with a Hospital’s Transition to Outsourcing

What Runs Through the Veins of a Successful Outsourcing Relationship?

Managing the Complex Logistics of Global Trade

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

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