Outsourcing: Dynamo for Transformation
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
Research & Insight
Contract
Don’t Skip on the Details
Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP
Don’t shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.
HR Outsourcing Revenues Grew 65 Percent In 2001
Outsourcing Center, Bruce McCracken, Business Writer
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Outsourcing Virtual Warehousing Enables Entry into New Markets
Outsourcing Center, Kathleen Goolsby, Senior Writer
Virtual warehousing is not new, but it’s sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.
Smoothing Over the Privacy Potholes in BPO Outsourcing
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here’s why.
Everdream Wins Gold Medal from Special Olympics
Outsourcing Center, Bruce McCracken, Business Writer
The Special Olympics of Texas stages 200 events a year. It needed a 24/7 Internet presence to communicate with its 27,000 participants. Everdream made that a reality.
Information Security in Outsourcing Agreements
Brad L. Peterson, Partner, Mayer Brown LLP
Information security is becoming extremely important in today’s uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.
Show Me the Knowledge
Chris Pryer, Business Writer
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
Gung-Ho for More Than Vanilla
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s a company to do when it has the business but not the resources to do it? Here’s the story of a deal that looked impossible at first…until it was outsourced to an ASP.
It Was a Dark and Stormy Night…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It’s more successful when both parties work as a team to overcome all challenges. Here’s a striking example of an excellent alliance.