Contract Archives

Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings

Outsourcing Center, Bruce McCracken, Business Writer

Improving Processes, Going Offshore Best Ways to Reduce G&A Costs Outsourcing service providers servicing midmarket companies (defined here as companies with $1billion to $3 billion in annual revenues) face challenges that differ from working with large corporate buyers. How do they provide the same type of services as they do for enterprises and stay profitable, …

What Happens When the Outsourcing Business Case Stops Working?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and …

Lawyer Lists Five Ways RPO Can Minimize Risk and Liability

Michael Marino, HR Consultant

For most companies, the desire to reduce costs or improve efficiencies (or more likely, both) drives the decision to explore Recruitment Process Outsourcing (RPO) options. However, cost and efficacy issues aside, risk management is one of the most important (and perhaps least understood) value-adds of the RPO arrangement, especially when the definition of risk includes …

Leveraging Agile’s Skills to Create Successful ADM Outsourcing

Brandi Moore, Business Writer

Jim Chiang, CEO of NeoContext, an Agile consultancy, says, “One of the biggest hurdles in outsourcing is getting over the collaboration hump. It’s too easy to put together a project plan and send it over the fence for implementation. We all know this is a preferred strategy, but it doesn’t work.” So how do applications …

Business Process as a Service – The Next Wave of BPO Delivery

Outsourcing Center, Bruce McCracken, Business Writer

Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations’ outsourcing quiver in how they approach their finance and accounting and other back-office functions. “Businesses that leverage traditional outsourcing deals are looking to move off …

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D

Outsourcing Center, Kathleen Goolsby, Senior Writer

Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for information about health risks, but it’s also imperative that such companies deliver new products to the market in a short time frame and at the lowest cost. Those were the business challenges – along with having only a handful of …

Eight Biggest Areas of Risk for Buyers of Outsourcing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping …

The Big Challenge that Will Reshape Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm …

Forces of Change Shaping Outsourcing Solutions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Like a pre-storm sky, a look at the investments outsourcing solutions providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO …

Assessing the Coming Impact of Cloud Computing on Outsourced Solutions

Outsourcing Center, Kathleen Goolsby, Senior Writer

What will be the speed of adoption of outsourced cloud computing solutions over the next five years? How will the cloud evolve and change outsourcing arrangements? How can buyers of outsourcing services optimize their cloud opportunities and manage the risks? Outsourcing Center interviewed industry executives about developments in outsourced cloud computing solutions. In this article …

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Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings

What Happens When the Outsourcing Business Case Stops Working?

Leveraging Agile’s Skills to Create Successful ADM Outsourcing

The Big Challenge that Will Reshape Outsourcing

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