Outsourcing Center, Kathleen Goolsby, Senior Writer
What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Our business is not IT, says Linda Holmes, director of Informatics Services at the Justice Department in Ottawa. Outsourcing allowed us to realign our resources so we could focus on our core competencies. We didn’t want to worry about day-to-day technology operations support…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Executives who know how to fix computer code but also understand the IRS code are the people who run reSOURCE Partner associates (rSP), an ASP supplier in Columbus, Ohio. The two-year-old firm, which specializes in both the technical and the business side of applications, provides complete application hosting, application management and business process outsourcing using PeopleSoft’s Human Resources and Financial applications. (The firm selected PeopleSoft after an extensive one-year search in 1996.).
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Communication is fundamental to any kind of commerce. But it’s especially important on the impersonal Net where buyers sit alone in front of a computer screen, wondering if their orders will get lost in the ether. Now e-business owners can add a high touch component to high tech commerce. They can assure an executive on the road that the part will get there tomorrow in time for the big meeting. They can answer any question on-line, real time, using software from FaceTime communication, an ASP.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Fast moving and provocative with possibilities, the ASP market is in the midst of a revolution. World-renowned, best-of-breed vendors, as well as customers of all sizes are watching this rapidly growing industry even as they shape it. ASPs don’t look the way they did at the outset of 2000 and, at the end of 2000, they will have evolved and mutated a great deal more…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Shakespeare wrote, ‘Let’s kill all the lawyers,’ he definitely wasn’t talking about attorneys who specialize in technology issues. These barristers, who know just as much about server farms as serving subpoenas, provide an invaluable service to clients inking an ASP contract…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Business-to-business e-commerce (B2B) completely changes the way business is conducted. Innovation is now the name of the game. The infrastructure of the Internet is an unmatched forceful tool, and today’s forward-looking companies are finding a myriad of ways to use it. Entire industries are moving up to a higher plane-a level of operations and processes for ultimate success, based on the collaboration and sharing of knowledge made possible by technology and B2B alliances…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Until now, selling your wares on the Internet has been the big focus of e-commerce. But at this stage of on-line commerce, buying is growing rapidly in importance as well, according to Dr. Bernadette Margel, a partner and global leader of PricewaterhouseCoopers’ Procurement Outsourcing practice. And it is all happening very fast–at Web speed, she says.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier is half way around the world.
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