BPO Business Blueprint for 2002
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Research & Insight
Function
Finance & Accounting
Payroll Outsourcing Becomes Payday For Suppliers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
Birthing a BPO: The VC Route
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so it can do a better job than the in-house folks who aren’t as up-to-date on the latest.
Wireless Billing Complexities Crave Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from applications data traveling through the Internet will be usage based, rather than minutes based.
Collective Behavior
Outsourcing Center, Kathleen Goolsby, Senior Writer
Believe it or not, before the launch of Windows 95, the ledgers of Microsoft’s European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone on board to clean it up before the launch of the new Windows product. French & Associates knocked on the door at just that time and was given the task. Their fee was based on a percentage of what they managed to collect, and Creighton (who was at that time part of the French team) recalls that it was far more successful than we ever had imagined.
Outsourcing is Taking Three Forks
Outsourcing Center, Kathleen Goolsby, Senior Writer
Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents are buffeting each sector. Historically, IBM, EDS and CSCformed the top tier of the IT …
Technology Expedites Refund Process
Linda Bryza
Access specializes in marketing telecommunication audits to medium to large national businesses and government entities. The company also offers utility and energy services targeted to a California base. Access is the exclusive representative for nationally recognized companies in each of these fields. The simplicity and value of outsourcing an audit – the prospect of saving 10-30% on a company’s telecommunication costs with no upfront fees and minimal staff time involvement, make going forward with one an easy decision…
High Tech By The Numbers
Outsourcing Center, Kathleen Goolsby, Senior Writer
Bill Burns provides IT outsourcing for Tier 3 companies. His firm, which specializes in manufacturing ERP systems, has worked hard to build their trust with its competency. So, when a profitability problem arises or a government agency comes calling, they call his company, Shopman, Inc. in Jamison, Pennsylvania for help.
Corona: Model City in Proactive Approach to GASB 34
Outsourcing Center, Kathleen Goolsby, Senior Writer
When the recession snowball rolled downhill in California, it stopped at the city level. Because California laws require the state to reallocate portions of local property taxes in order to balance the budget, cities were faced with a choice: cut community services, raise taxes, or downsize. Corona chose to downsize and outsource.
How to Find Millions of Dollars in a Hurry
Outsourcing Center, Kathleen Goolsby, Senior Writer
If you don’t know whether your local city, county or state governments spend more than they take in, or whether they are able to pay the costs to maintain their assets, you’re not alone. Most people can’t figure out how to read governmental financial statements. The Government Accounting Standards Board (GASB) has been pushing for reform and has issued GASB Statement 34s.