Outsourcing Center, Kathleen Goolsby, Senior Writer
Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to standardize its sales process.
Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP
Don’t shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.
Outsourcing Center, Bruce McCracken, Business Writer
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here’s why.
Outsourcing Center, Bruce McCracken, Business Writer
The Special Olympics of Texas stages 200 events a year. It needed a 24/7 Internet presence to communicate with its 27,000 participants. Everdream made that a reality.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It’s more successful when both parties work as a team to overcome all challenges. Here’s a striking example of an excellent alliance.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Manufacturing companies are finding that technology sometimes creates a need for new facilities, as well as streamlined processes. Find out how a U.K. company lacking investment capital used outsourcing to obtain a new facility.
Outsourcing Center, Kathleen Goolsby, Senior Writer
State tax rates, FICA payments and address changes are only a few of the headaches inundating a stock option process. Here’s the story of what one company gained by outsourcing this administrative nightmare.
Outsourcing Center, Kathleen Goolsby, Senior Writer
ELearning is more than applying technology to the learning process. If done effectively, it changes several business processes, and outsourcing is the best catalyst for those changes.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
It’s our privilege again this year to relate to you the stories of nine exceptional outsourcing relationships.
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