Research & Insight


Insurance Transactions

How One Outsourcer Uses Another to Keep Its Work Onshore | Article

John Harney, Business Writer

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas when it discovered a better solution from GTESS.

The Convergence of Healthcare and Financial Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here’s a look at the trends, who’s driving the changes, and who benefits.

Gotchas For SMB Insurance Companies | Article

John Harney, Business Writer

Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6 | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.

A Better Way to Handle Hazard Insurance Processing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Mortgage lenders need assurance that the proper hazard insurance coverage is in place for the loans they issue. But that comes with significant headaches and unnecessary costs for lenders that still do their hazard insurance processing and tracking in house. Here’s what the leaders are finding as benefits in outsourcing this process.

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