Research & Insight

Function

Insurance Transactions

Fewer HIPAA Headaches | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

April 2002. The impending deadline now shaping the future of privacy and security of patient information in the healthcare industry finds some organizations facing formidable challenges, for they must soon comply with the initial guidelines and standards set forth in the U.S. Health Insurance Portability and Accountability Act (HIPAA). The new security rules are not yet final, but healthcare organizations are turning quickly to service providers for solutions to protect the confidentiality of patient data.

Outsourcing Payroll Check Printing Pays Off

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Employees get a sinking feeling when they look at their paychecks and they’re wrong! If they believe the payroll department didn’t calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach for the telephone. Then, the payroll staff has to drop everything and reconstruct what happened to determine if they were paid the proper amount.

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.

HR Moves to Self-Serve | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a live representative, reports Kraig Koester, Midwest regional director for SynHRgy. He points out the outsourcing vendor’s 35 clients range from high tech companies who couldn’t live without their Palm Pilots to unionized heavy industry whose employees work with their hands not computers.

How to Get Ready for HIPAA | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.

Healthcare’s Biggest Challenge | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It’s about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut, and most have lost millions of dollars for several years in a row. The solution, as many are discovering, is for organizations to become more efficient. And the only way to accomplish that objective is to outsource non-core business processes and take advantage of outsourcers’ expertise and technological resources.

Like a Fifth Wheel | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Striving to be competitive involves tremendous risks. The timing must be right, and the resources must be available. It’s costly, and the return on investment might be low. In fact, the entire effort might fail. And someone will be held accountable.

Birthing a BPO: The VC Route | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so it can do a better job than the in-house folks who aren’t as up-to-date on the latest.

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