The US Government’s IT Challenge
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An ASP joins with a state university to create a new type of executive training. One result: employers can monitor their employee data like their stock prices, thanks to the technology powering the Learning Leaders Forum.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
US trade rules won’t allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can’t sell software to Cuban buyers either. Penalties are in the six figures and there’s a possibility of jail time too. Trade Beam’s software makes sure companies only do business with approved buyers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Business Engine offshored an ADM project, 80 percent of the code didn’t meet its expections. Here’s what it did to drastically reduce the error rate.
"*" indicates required fields