Outsourcing Center, Kathleen Goolsby, Senior Writer
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Telekurs Financial, which provides real-time data to the world’s largest banks, was still entering data manually. It clearly needed to offshore to speed up and improve the process. But where should it go? This is its story.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Five years ago, India was synonymous with IT offshoring. Today, two areas are seriously challenging India’s supremacy: China (position No. 2) and Russia (No.3). Read about the benefits of working with Russian suppliers like EPAM.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Common themes ran through the relationships of the Awards winners–whether the buyer was collecting child support payments in Louisiana, performing cardiac surgery in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn’t easy; the two partners had to change how the surgeons operated (their back office.)
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