The New Breed of Web Hoster
John Harney, Business Writer
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
Research & Insight
Function
Insuring A Process System for Independent Agents
Chris Pryer, Business Writer
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
Outsourcing Labor Procurement
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign
Outsourcing Center, Bruce McCracken, Business Writer
Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.
Anchor for Agility
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
Under the Influence of Capital Constraints
Outsourcing Center, Kathleen Goolsby, Senior Writer
You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.
Florida Makes a Key Move: Outsourcing HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
East Meets West Up Close and Personal
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
New Report: Most Small Businesses Save Significant Sums Through HR Outsourcing
Outsourcing Center, Bruce McCracken, Business Writer
A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.
When Squeeze Starts to Hurt
Outsourcing Center, Kathleen Goolsby, Senior Writer
More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.