Research & Insight

Function

Financial Institution Outsourcing: Managing the Risks

Thomas J. Smedinghoff, Partner, and Creighton R. Meland, Jr., Partner, Baker & McKenzie, Chicago, Illinois

In the Bible, Cain insisted he was not responsible for his brother’s actions. That’s not true if you are a financial institution. Banks, savings and loans and credit unions are still responsible for the actions of their service providers. Two attorneys at Baker and McKenzie tell financial institutions how to protect their interests when they outsource.

Trust Nobody; Train Everybody

Outsourcing Center, Kathleen Goolsby, Senior Writer

Serious legal consequences can result from employees’ lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost, highly effective solution that you need to know about.

The Art of Fulfillment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to standardize its sales process.

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