How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Research & Insight
Function
Higher Education for Higher Education
Outsourcing Center, Bruce McCracken, Business Writer
Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.
Paying Attention When the Telephone Bills Come Calling
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Making Medical Claims More Accurate
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Meet a New BPO Supplier: Compaq
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Going All the Way
Outsourcing Center, Kathleen Goolsby, Senior Writer
Boeing discovers outsourcing is the Rx for health administration.
There’s Gold in Them Thar Hills
Outsourcing Center, Bruce McCracken, Business Writer
Do you know who’s visiting your Web site? Data mining strikes gold.
Mission Critical
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.
No Time for RFPs
Outsourcing Center, Kathleen Goolsby, Senior Writer
Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.