Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
US trade rules won’t allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can’t sell software to Cuban buyers either. Penalties are in the six figures and there’s a possibility of jail time too. Trade Beam’s software makes sure companies only do business with approved buyers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Richard Sealy, Consultant
Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Isaac Cheifetz
What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
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