Research & Insight

Industry

Financial Services & Insurance

When Squeeze Starts to Hurt

Outsourcing Center, Kathleen Goolsby, Senior Writer

More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.

Prestigious Brand Building

Outsourcing Center, Kathleen Goolsby, Senior Writer

Leading companies are increasingly using global concierge services and other ‘wow’ features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It’s outsourcing at its best — affordable, effective access to highly valuable resources, expertise and flexibility that can’t be achieved internally.

ASP and ERP: A Great Fit

Outsourcing Center, Kathleen Goolsby, Senior Writer

Having doubled its size in one year, Rural Cellular Corporation found it had outgrown its human resources and financial services applications. Outsourcing its hosting and applications to an ASP solved the problem.

Outsourcing’s Role in the Delicate Balancing Act Between Growing and Shrinking

Outsourcing Center, Kathleen Goolsby, Senior Writer

The cost of human capital is so large that it stymies some companies from being able to achieve their growth initiatives. Outsourcing truly makes a difference, as in this story of how a medical billing company handled the challenge and ensured HIPAA compliance at the same time.

Inheriting a Legacy TPA

Chris Pryer, Business Writer

Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.

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