What to Outsource in the 24×7 Marketing Age | Article
The digital age has changed customer DNA forever. They have no patience with 9 to…
Manufacturing & Hi-tech
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
What Causes Outsourcing Failures? | Article
One of the questions that continue to hound buyers and providers of outsourcing is how…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
What is Outsourcing? It’s Our Past, Present and Future | Article
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…