Research & Insight


Manufacturing & Hi-tech

The Tactics of Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.

The Outsourcing Phenomenon Comes of Age

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad businesses. As this powerful tool sweeps across the North American business landscape and continues to expand globally, it is creating unprecedented value. And as the outsourcing phenomenon comes of age, evolving from powerful management discipline into a mature industry, its future looks brighter than ever.

The Many Sides of a Re-Do

Bill Deckelman

Outsourcing’s maturation as an industry has created a substantial body of experience in ‘renegotiating’ and ‘restructuring’ outsourcing contracts. Today, these transactions — sometimes referred to as re-do — are more the rule than the exception.

Lateral Leadership For Organizations That Are Outsourcing

Michael Useem, Professor of Management and Director Center for Leadership and Change Management, Wharton School, University of Pennsylvania

American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous growth ahead.

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