Exult’s Business Grows As BPO Becomes Mainstream
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO became accepted by mainstream America in 2001. The happy results: Exult’s contracts doubled.
Research & Insight
Industry
Manufacturing & Hi-tech
Buyers Ready For Business Transformation Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
BPO Suppliers Face Renegotiation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. Buyers want to slim down their service offerings.
‘Hard’ Market Makes Outsourcing an Easy Decision
Chris Pryer, Business Writer
Insurance companies are expecting a boom in business. Outsourcing will help them meet the increased demand.
Stable Server Environments, Cost-Cutting Leads to Outsourcing Gains
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Server-based outsourcing comes of age.
Maintaining a Healthy Output
Chris Pryer, Business Writer
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
No Matter How You Slice It: Data Warehousing Solution
Outsourcing Center, Kathleen Goolsby, Senior Writer
The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.
Getting Hitched
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Higher Education for Higher Education
Outsourcing Center, Bruce McCracken, Business Writer
Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.