Research & Insight


Manufacturing & Hi-tech

Cleaning Up The Lead System For The Laundry | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cleaning Up The Lead System For The Laundry… Pellerin Milnor Corp. manufactures industrial laundry machinery used by hotels, prisons, nursing homes and dry cleaners. Instead of selling its equipment to its end users, it created a dealer network throughout the world. The manufacturer, however, generates the sales leads…

Ingredients for a Successful Alliance | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing relationships work well when each company is able to focus on its core competency. The outcome is even more successful when each firm is a leader in its field. This relationship displays the powerful results when a buyer leverages the best-in-class expertise of a supplier. It is an enlightening case study in how companies should outsource their telecommunication.

Growing Together | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq to manage its global growth throughout North America, Asia and Europe. This outsourcing proved to be the perfect springboard to attack e-commerce….

Taking Care of Business | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Here is a superb example of how two organizations took an immense challenge and succeeded. The scope of EDS’s assignment was broad and pervasive: to take over the IT and some BPO functions for the Government of South Australia. The ministers literally outsourced the entire government! The benefits were wide-ranging as well: cost savings, improved services and new job creation. The relationship is noteworthy because of its grand vision and its ability to deliver…

On the Leading Edge | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Tony Macina, general manager for global service delivery for IBM Global Services, says that one of the most significant developments in the world of outsourcing for 2000 is that the motivation for outsourcing is changing…

Traveling the Path of Opportunity | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Brad Boston, executive vice president of Product Development and Delivery for Sabre, the world’s leading provider of information technology (IT) for the travel and transportation industries, says Sabre aims to partner with its customers in developing technology that moves the customers forward (at a good price plan) and improves the customers’ overall business…

Greatest Gambits for 2000

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the game of chess the gambit, or opening maneuver, is one in which a player seeks to gain an advantage quickly. It is the same in business today for, in order to compete effectively in a global environment, almost all companies need to do things faster. Outsourcing is an excellent game plan, or long-term strategy, to use in achieving those initiatives…

Future Sourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

As part of Professional Services at Compaq Computer Corporation, eBusiness Management Services (eBMS) is an Internet provider company. The company has managed the Microsoft network, including connecting more than 1,600 servers into its enormous server farm, for four years.

Profile of a Startup

Outsourcing Center, Kathleen Goolsby, Senior Writer

The objective of the new outsourcer, Exult, is a truly colossal undertaking. Founded in November 1998, the company aims to become the entire human resources (HR) department for all the Global 500 companies. Typically, each of those companies currently has 200-500 people working in their HR departments.

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