Outsourcing Center, Kathleen Goolsby, Senior Writer
When does a win-win outsourcing relationship become a win-win-win outsourcing relationship? Answer: when buyers outsource a process to a shared services center. So says Robert Brown, a senior analyst, Outsourcing Services, Europe, for Gartner DataQuest.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to outsource that task, according to Larry Fisher, director, Contract Compliance division for the Texas Department of Health in Austin, Texas…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Why do companies outsource today? Until the arrival of the Internet, the answer was clearly cost. But the new economy is making new demands. How has a world moving at Web speed altered the way companies decide to outsource? (outsourcing)
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn’t be farther apart. The customer’s management grew up in capitalist western Europe. The suppliers’ formative years were spent in Communist eastern Europe. How do you fashion an outsourcing relationship that works?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Road guards are people who try to keep you from making changes. Some have root rot because they have been in place so long. But I like to change and improve things! states Jim Jones, head of reengineering at Warner Robins Air Logistics Center (ALC). The Center’s personnel currently are working on 12 improvement projects, one of which is activities-based costing (ABC)…
Outsourcing Center, Kathleen Goolsby, Senior Writer
A deluge of research studies on nearly every aspect of outsourcing has been conducted during the past decade, ever since it gained recognition as a strategic business tool to gain competitive advantage and became one of the top ten issues for survival in the 1990s. You’ve no doubt read many of them.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Today cybercafes allow the kinder to email home from anywhere. Ryan Byrne formed Globe Drifters in September, 1999, to make it even easier for student travelers to keep in touch…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dr. Han T. M van der Zee doesn’t own a crystal ball. Yet the director of the Nolan Norton Institute in De Meern, the Netherlands conducts research to predict the future. Companies look to the Institute to help them determine what they have to do now to get ready for tomorrow.
"*" indicates required fields