Outsourcing Center, Kathleen Goolsby, Senior Writer
Managing the North American marketing-related print collateral needs of Unilever’s 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever turned to a managed-services provider with a collaborative approach. The results have been stellar.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
John Harney, Business Writer
Travel management companies (TMC) were the first generation of outsourced travel services to book flights, hotels, and rental cars. But what about restaurants or limos? Rearden Commerce, an online marketplace with interfaces to 135,000 merchants, outsources its network to TMCs and corporations.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The lower middle market manufacturers ($30 – $200 million in sales) tend not to use strategic sourcing solutions. But there’s an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for a mattress manufacturer impacted by Hurricane Katrina.
Outsourcing Center, Kathleen Goolsby, Senior Writer
From early-stage companies to large enterprises, it’s not unusual that a company’s sales and marketing are not integrated or strategic. Read what can happen if they outsource their entire sales team to a provider with the expertise to move its clients to market leadership positions.
John Harney, Business Writer
Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.
Outsourcing Center
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The GM outsourcing deal. Hewitt’s third-quarter earnings call. Leadership musical chairs. Here are 12 events that rocked the outsourcing world this year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
"*" indicates required fields