Research & Insight

Security

‘X’ Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner

Outsourcing Center, Kathleen Goolsby, Senior Writer

Although trust grows over time and successful outsourcing alliances evolve to become even more beneficial for both parties, the true foundation for success lies in the hands of buyers when they begin seeking a services provider. That spot in time when a buyer determines its objectives (the outcomes it wants to pay a provider to produce) and then matches its provider selection criteria to those aims is crucial to outsourcing success. Microsoft definitely demonstrated how to do it when it selected VMC Consulting for testing and other IT support services for the Xbox® video game system from Microsoft.

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Blue-ribbon Teaming for Excellence in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.

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Offshore Outsourcing Helps Mid-Tier Banks Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How do medium-sized banks survive in today’s brave new world? The challenges seem Herculean. The big banks are getting bigger, smaller banks are becoming acquisition candidates, and the Internet is changing how consumers interact with their financial institutions. Outsourcing is one way for banks to cut costs and become more competitive, says Alfred Ricci, of …

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Outsourcing Provides IT Security, Fending off 200,000 Threats Per Month for a Healthcare Provider

Outsourcing Center, Bruce McCracken, Business Writer

Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number — 200,000 — and provided a more secure solution.

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