John Harney, Business Writer
Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.
Outsourcing Center, Kathleen Goolsby, Senior Writer
We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs–or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.
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