Time to Market Archives

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

How Outsourcing to China Rescued INVISTA

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.

ITO Services Improve Workers’ Compensation Support

Outsourcing Center, Kathleen Goolsby, Senior Writer

Thanks to a technology-enabled outsourced solution, what used to take two to four weeks or more for a doctor’s workers’ compensation report on a patient now takes about 30 seconds. The solution also helps get injured employees back to work faster, lowering costs for employers.

Removing Reservations about Outsourcing the Healthcare Recruiting Process

Outsourcing Center, Kathleen Goolsby, Senior Writer

People are an organization’s number one asset. Yet many hospitals are reluctant to outsource their recruiting process despite a nationwide staffing crisis for fear giving up control over how people enter the organization. Here’s how two hospitals resolved that issue.

Behavioral Healthcare Provider Surgically Removes IT from HR Department by Outsourcing to an MSP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A growing provider was able to cut its benefits costs by half yet double the quality of those benefits by outsourcing. That helped it recruit staff for its new locations.

The Romanian IT Outsourcing Industry: Stable of Freelancers for the Online Marketplaces

Ulad Radkevitch

Small-to-medium businesses in the US are turning to IT experts in Romania. Cost is not the only consideration. They say Romanians are harder working and more reliable with deadlines In addition, they didn’t pester them with requests for payment before the job was completed.

Outsourcing Enables Traveling in All Directions

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.

Solution Delivers High-Quality Customer Experience with Travel Agents

Outsourcing Center, Kathleen Goolsby, Senior Writer

Call centers can impact a travel agency’s market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don’t have the requisite technology to ensure satisfactory customer experiences. Here’s how two travel-related businesses solved that technology problem.

Research & Insight

Time to Market

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Calling for Help: Outsourcing Helps BT Reinvent Itself

Removing Reservations about Outsourcing the Healthcare Recruiting Process

Behavioral Healthcare Provider Surgically Removes IT from HR Department by Outsourcing to an MSP

The Romanian IT Outsourcing Industry: Stable of Freelancers for the Online Marketplaces

Outsourcing Enables Traveling in All Directions

Solution Delivers High-Quality Customer Experience with Travel Agents

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