Roger J. Swantek, C.P.M., CIAP, Electronic Data Systems Corporation (EDS)
Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship’s success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Outsourcing Center, Bruce McCracken, Business Writer
Outsourcing is revolutionizing an 1892 process at the University of Utah. Finding a roommate used to be a trying experience for college students. Now ASP technology is allowing them to select roommates online long before classes start.
John Harney, Business Writer
Offshore outsourcing is taking away jobs from Americans; politicians don’t like it. But there are many positive benefits.
Ben Trowbridge
If I had to do it over again, I would change….is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.
Outsourcing Center, Bruce McCracken, Business Writer
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
Outsourcing Center, Kathleen Goolsby, Senior Writer
There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Outsourcing Center, Bruce McCracken, Business Writer
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
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