Outsourcing Center, Kathleen Goolsby, Senior Writer
These days, many governments are changing their former approach to outsourcing, resulting in higher-value outcomes. Read about the foundational aspects and successful accomplishments of one such government outsourcing partnership.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties’ upfront planning in how to move forward together . . . especially if the transition involves mission-critical functions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of how to change it can’t be done to dream come true using outsourcing.
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Are you considering how to revamp your supply chain to EDI? Outsourcing this function brings some surprising benefits — value far beyond the IT infrastructure.
Chelsea Yost, Business Writer
Hill Holliday, a marketing firm, wanted to outsource its employee time management. It liked the ASP solution. But first it had to make sure the provider it selected had financial stability.
Outsourcing Center, Kathleen Goolsby, Senior Writer
There’s a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.
Katherine Swarts, Business Writer
After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered to provide the fund’s accounting.
Outsourcing Center, Bruce McCracken, Business Writer
A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
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