Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe & Maw discusses how to stay in the deal and out of court.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
Outsourcing Center, Kathleen Goolsby, Senior Writer
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
Chris Pryer, Business Writer
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
Outsourcing Center, Bruce McCracken, Business Writer
Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.
John Harney, Business Writer
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Chris Pryer, Business Writer
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
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