Outsourcing Center, Kathleen Goolsby, Senior Writer
When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Two big banks in England needed to upgrade their check clearing operations. But they didn’t want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Serious legal consequences can result from employees’ lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost, highly effective solution that you need to know about.
Michael S. Mensik, Partner, Baker & McKenzie
Companies face five key legal issues when they outsource their eCommerce offerings. Attorneys at Baker & McKenzie show you the legal sandbars and explain how to navigate around them.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Baby boomers, concerned about protecting their financial assets, are looking at long term care policies to help defray that cost. Insurance companies expect sales volumes to grow. They are turning to suppliers like EDS to be ready when the boom comes.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to standardize its sales process.
Outsourcing Center, Bruce McCracken, Business Writer
Outsourcing levels the playing field and allows the little guys to successfully compete with the big boys. Read how a small town newspaper was able to compete with its Chicago neighbor thanks to a savvy supplier.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
Outsourcing Center, Bruce McCracken, Business Writer
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Virtual warehousing is not new, but it’s sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.
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