Getting Hitched
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
Research & Insight
Time to Market
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Making Medical Claims More Accurate
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
Contracting for Energy Management Outsourcing
Brad L. Peterson, Partner, Mayer Brown LLP
Brad Peterson discusses current thinking on energy management outsourcing contracts.
Going All the Way
Outsourcing Center, Kathleen Goolsby, Senior Writer
Boeing discovers outsourcing is the Rx for health administration.
Teaching a Risky Business
Chris Pryer, Business Writer
Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.
There’s Gold in Them Thar Hills
Outsourcing Center, Bruce McCracken, Business Writer
Do you know who’s visiting your Web site? Data mining strikes gold.
Mission Critical
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.
No Time for RFPs
Outsourcing Center, Kathleen Goolsby, Senior Writer
Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.
When Business Crumbles, Who Ya Gonna Call? A Supplier!
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What does a business do when its sales crumble? Answer: Turn to your outsourcing suppliers who will do something creative to solve the problem. Here is how…