Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Bill Bierce is in the catbird seat when it comes to watching outsourcing agreements go south. The founder of Bierce & Kenerson, P.C., a New York law firm specializing in outsourcing and technology law, has devised a lucky list of how to raise the odds on outsourcing success…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Trust plays a crucial role in government outsourcing. Adrian Moore of the Reason Foundation says that the less tangible things are, the more important trust is. In outsourced infrastructure projects, trust is less important. A project to construct a bridge, for example, is tangible in that you test to establish whether it was built soundly. But in a contract for such services as child adoption placement, managing a prison or welfare benefits, the outcomes are open-ended. Much of what the government wants to happen is well defined and measurable, but a lot of it is not. That type of circumstance will require trusting the vendor a great deal…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Health plans can get very, very sick if they continually hear the check’s in the mail. Too many experience financial difficulties because they don’t receive timely payments from employers and members. Outsourcing their back office processes is one way they can get paid on time, says Brenda Smoker, vice president of customer support service for Synertech, a health care outsourcing provider in Harrisburg, Pennsylvania.
Raymond Angus
Research on the Deployment/Hosting and Integration of Business Critical Information Systems through Applications Service Providers (ASPs) by Professor Wendy Currie has borne out well the value of numbers. The focus of her study covers essentially Europe and the famed Silicon Valley in the U.S., but soon the research will expand into Australia. She defines her work as an overall view of the development of the ASP industry…
Raymond Angus
In the everyday world of Ecommerce, selective awareness can be a disconcerting challenge to businesses presenting themselves, or their wares, via a website on the Internet. BUT…the truth of it is, this affords any company the opportunity to distance itself from the legions of other sites on the Internet! This is the belief of Jon Pierre Francia, CEO of Mov’n Pictures, Inc. based in Pleasant Grove, Utah. His company (MPI) specializes in animation, film and video for a client list that includes some of the largest advertising agencies in the world…
Raymond Angus
Innovation, creativity and individualism are the siren songs of this strapping birth child of the marketplace, appropriately dubbed ecommerce. Capturing attention on the Internet, and translating that curiosity into positive action, is the role played by a new breed of creative, outsourcing professionals; they are the web site developers. The manner in which a company presents itself on the World Wide Web can be a make or break decision. According to Mike McFarlane of Kiora, it’s not a decision that should be made hastily. He adds, it can lead the unwary into uncharted waters with a lot of hidden rocks! Professional web design help should be sought.
Chris Pryer, Business Writer
With the global business climate changing, and shrinking somewhat due to the Internet, business process outsourcers (BPO) such as Raytheon Training find themselves filling in a vacuum.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Ancient navigators found their way by following the Little Dipper. The constellation’s polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no prior experience navigating the depths of this intricate business relationship model, can end up in a shipwreck. Ted Williams, Vice President of Business Development for Compass America, reminds companies considering embarking on an outsourcing journey to make sure they are well represented by a neutral third party. Outsourcers write a lot more contracts than buyers. They are better at it than you are, he says……..
Outsourcing Center, Kathleen Goolsby, Senior Writer
To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract that details a broad range of ways in which the supplier will be held accountable. These include audit and benchmarking rights, user surveys and disaster recovery plans. There are termination rights and the right to sue afterward as well as service levels and their related credits or penalties. And, of course, the contract describes various legal remedies in the event of failure……
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity email address wasn’t terribly successful, says Stanhope, who is the general partner. The founders sold 100 year-long subscriptions at $35 each……
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