Avoiding Outsourcing Pitfalls
Jon F. Doyle, Attorney, White & Case LLP
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Research & Insight
Transition
A Candid Chat on Offshoring with MphasiS
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
Getronics Offers Expert Advice on IP Communications
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
Banks Outsource to Keep Their Global Customers Happy
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
KeyBank’s corporate customers need letters of credit for global trade. But the bank didn’t want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer helped KeyBank attract new customers.
The CON-fidence-Games Aspect of Outsourcing Arrangements
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached overseas and acquired it.
Like Sitting Ducks–Two Failure-Prone Outsourcing Models
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Consumer Services Firm Relies on Outsourcing for Critical Internal Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.
Educators Do the Math, and It Adds Up to Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
We decided to move as many resources to education as possible. We really wanted to make a change from a 38-year-old system, states Pam Brown, Director of Facilities & Asset Management for the Portland Public School District (PPSD). The district’s facilities management processes –with its schools’ custodial services being contracted out to a local union — had been in place for 38 years when the decision to outsource was made in 2002.
Point of Return: From Good to Great in Outsourcing Value
Outsourcing Center, Kathleen Goolsby, Senior Writer
During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank’s real estate services throughout its financial services market (the northeast and mid-Atlantic states in the US), the growth from 130 properties to more than 600 properties required a high level of flexibility and expertise.