The Coming Sea Change in Offshore IT
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Outsourcing Center, Bruce McCracken, Business Writer
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
Outsourcing Center, Bruce McCracken, Business Writer
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s the best way to ensure HR success? A study of Editor’s Choice awards nominees finds outsourcing more than one function generates the highest success rates.
Michael S. Mensik, Partner, Baker & McKenzie
Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Three manufacturing companies nominated for this year’s Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.
Chris Pryer, Business Writer
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Conference Board just completed an extensive study of HR buyers. Great satistics and trenchant observations about what they would do differently next time.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.
Helen Lukajic, Associate, Baker & McKenzie
How does asset acquisition differ from outsourcing? Attorneys at Baker & McKenzie explain the legal nuances.
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