The Coming Sea Change in Offshore IT
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Research & Insight
Travel & Transportation
Prestigious Brand Building
Outsourcing Center, Kathleen Goolsby, Senior Writer
Leading companies are increasingly using global concierge services and other ‘wow’ features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It’s outsourcing at its best — affordable, effective access to highly valuable resources, expertise and flexibility that can’t be achieved internally.
Don’t Skip on the Details
Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP
Don’t shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.
In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Higher Education for Higher Education
Outsourcing Center, Bruce McCracken, Business Writer
Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.
The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
When Business Crumbles, Who Ya Gonna Call? A Supplier!
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What does a business do when its sales crumble? Answer: Turn to your outsourcing suppliers who will do something creative to solve the problem. Here is how…
Outsourcing Helps Trade Center Buyers Get Back in Business
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.
Back to School
Outsourcing Center, Kathleen Goolsby, Senior Writer
The American School Directory (ASD) is the Internet guide to every public, private and Catholic K-12 school in the United States. Users have access to communication tools, maps, calendars, menus, payment tools, school wish-lists, images of students at work, alumni directories (even for schools that are now closed) and much more. Schools without their own Web sites can adopt the ASD site, and ASD also works hand-in-hand with schools that have their own sites.