Research & Insight

Travel & Transportation

Outsourcing’s Little Dipper | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ancient navigators found their way by following the Little Dipper. The constellation’s polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no prior experience navigating the depths of this intricate business relationship model, can end up in a shipwreck. Ted Williams, Vice President of Business Development for Compass America, reminds companies considering embarking on an outsourcing journey to make sure they are well represented by a neutral third party. Outsourcers write a lot more contracts than buyers. They are better at it than you are, he says……..

The New BPO Mantra: Get In, Get Out | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Swart, the president of Intell-a-Pro, Inc., a business process outsourcing (BPO) firm based in Amelia, Ohio, feels tools now becoming available on the Net will allow companies to reduce labor intensive areas in their business processes…

E-voking E-commerce E-mmediately | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies today realize that if they want to stay in business they will have to enter the e-commerce fray. Specifically, they must embrace Internet Protocol (IP) based technologies. If you want to be in business, you need to be in e-business, says Elena Christopher, senior analyst at Gartner DataQuest in Egham, England…….

A Gifted Outsourcing Relationship | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has merged e-commerce with old-fashioned retail…

Outsourcing Alliances in a Knowledge-Based Economy | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The emergence of the new economy is likely to drive outsourcing in new directions. The ability to manage alliances may be the key to outsourcing success in a knowledge-based economy. That’s how Robert Klepper reads his crystal ball. Klepper, a professor at the School of Business at Southern Illinois University’s Edwardsville campus, and Wendell Jones authored Outsourcing Information Technology, Systems and Services……

Email, Not Phone Home | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today cybercafes allow the kinder to email home from anywhere. Ryan Byrne formed Globe Drifters in September, 1999, to make it even easier for student travelers to keep in touch…

Facing Up to Customer Needs Online | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Communication is fundamental to any kind of commerce. But it’s especially important on the impersonal Net where buyers sit alone in front of a computer screen, wondering if their orders will get lost in the ether. Now e-business owners can add a high touch component to high tech commerce. They can assure an executive on the road that the part will get there tomorrow in time for the big meeting. They can answer any question on-line, real time, using software from FaceTime communication, an ASP.

On a Higher Plane | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Business-to-business e-commerce (B2B) completely changes the way business is conducted. Innovation is now the name of the game. The infrastructure of the Internet is an unmatched forceful tool, and today’s forward-looking companies are finding a myriad of ways to use it. Entire industries are moving up to a higher plane-a level of operations and processes for ultimate success, based on the collaboration and sharing of knowledge made possible by technology and B2B alliances…

Lowering the Cost of People | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Initially, the e-commerce world was peopleless; there was a manufacturer and a consumer and almost no one in-between. Ironically, it is becoming clear that what is going to separate successful companies from unsuccessful ones in the evolving e-commerce world will be people. Outsourcing makes this possible.

Impact on Growth | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unisys and First Travel Corporation: This is fascinating example of how an international IT company moved into BPO outsourcing. Outsourcing its back office gave First Travelcorp two strategic advantages: marketing muscle and cost flexibility. First, Travelcorp could provide new, sought after services for its corporate clients, which provided a competitive edge. The result: Travelcorp landed new clients, the biggest it has ever had. And it was able to turn a fixed cost into a variable one, boosting the bottom line.

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