Research & Insight

Papers

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

Top Ten Reasons Why Outsourcing Fails | White Paper

Outsourcing Center, Karthik Nagendra, Business Writer

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Why Relationship Matters in Delivering Results to CFOs | White Paper

Kumar Subramaniam, CFO, SPi Global

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in …

Reduce COGS with Dynamic Discounting

WNS

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not be able to conduct the spend analysis necessary to maximize discount …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your …

Why Financial Regulations Drive Big Data

Outsourcing Center, Staff Writer

Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance in this real-time global environment requires real-time …

Reducing Costs While Improving Patient Safety

GAVS Technologies

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-enabled changes in the healthcare sector will increase dramatically during this decade. Highly available, aware and responsive infrastructures are fast becoming the focus of CIOs, with attention shifting …

Seven Success Factors for Outsourcing | White Paper

Outsourcing Center, Karthik Nagendra, Business Writer

Completely new challenges in 2012 are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value. Customers are changing. Gen X is being replaced by an information hungry, mobile Gen Y. With rapid change, demand for flexibility and the urgency of real-time needs, organizations …

Paradise by the Dashboard Lights | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Fast access to meaningful, real-time information is critical to running a successful business, but today’s CEO dashboards fall short. Most are generic, out-of-the-box solutions, created by vendors who don’t understand the companies’ businesses or the type of information each specific CEO really needs. In a world where consumers can get personalized information pushed to their …

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