Research & Insight

Papers

Keeping it Simple: The New Model for IT Service Management | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way …

Maximizing Healthcare Payment Automation | White Paper

Outsourcing Center, Staff Writer

More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers …

Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity | White Paper

Outsourcing Center, Staff Writer

In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturity by leveraging the best practices of the Information Technology Infrastructure Library.

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.