Research & Insight

Research & Insight

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Data and Digital Convergence in the Era of COVID-19 Driving Change

Outsourcing Center, Barbara Lewis, Business Writer

“The mandates to improve care, advance quality and share information, combined with the constant pressure to reduce costs within the healthcare ecosystem, demand far greater collaboration and coordination than ever before in U.S. healthcare.” Ralph Burns President, Healthcare and Life Sciences, NTT DATA In the United States, the healthcare ecosystem is moving briskly toward a …

The Shift to a Patient-Centric Healthcare Ecosystem

Adam Nelson, Vice President, Industry Solutions, HealthCare and Life Sciences, NTT DATA

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, via the channel they prefer. Additionally, it all must be their information, and it must be accurate. Thus it has become imperative …

What is Outsourcing?

Outsourcing Center, Staff Writer

Outsourcing: Leveraging External Expertise for Business Optimization in a Competitive Landscape Outsourcing, defined as the delegation of a business process to an external service provider, has long been a prevalent practice among various organizations. By outsourcing certain aspects of their operations, companies can focus on their core competencies while relying on specialized expertise for other …

The Key to IT Transformation

Outsourcing Center, Karthik Nagendra, Business Writer

Do you know the key to IT transformation? When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Why Relationship Matters in Delivering Results to CFOs | White Paper

Kumar Subramaniam, CFO, SPi Global

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in …

Reduce COGS with Dynamic Discounting

WNS

Want to reduce COGS (cost of goods sold) but having trouble? Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data and improve customer experience. Learn about best in class strategies in the new Harte Hanks point of view paper …

Why Financial Regulations Drive Big Data

Outsourcing Center, Staff Writer

How do financial regulations drive big data? Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance …

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