Outsourcing Center, Staff Writer
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …
Outsourcing Center, Staff Writer
How do you launch successful HRO initiatives? How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control …
Outsourcing Center, Patti Putnicki, Business Writer
Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done, with the normalization of mobility tools. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound …
Outsourcing Center, Patti Putnicki, Business Writer
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes us successful.” Scott Lacy, Manager of HR Operations, International Paper It was the 1990s and the paper and packaging industry was dramatically evolving. To keep …
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