Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 – exceeding expectationss by 500 percent. Read why this relationship succeeds.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Instead of outsourcing its IT infrastructure to just one supplier that takes care of everything, Shell chose to outsource to best-of-breed suppliers. It created an IT ecosystem designed to encourage three suppliers to work together. Read how they made multi-sourcing a success.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies that hope to capture market share when the economy turns must continue to invest in new product development. Knowledge management in R&D is difficult because the valuable learning is tacit knowledge, which is hard to codify. Professor Keith Goffin describes the best ways to do this.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw’s advice: Document everything.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Successful outsourcing arrangements leverage more than resources and expertise — it’s the partnership approach that makes the difference.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
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