Outsourcing Center, Staff Writer
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …
Outsourcing Center, Patti Putnicki, Business Writer
Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done, with the normalization of mobility tools. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound …
Outsourcing Center, Patti Putnicki, Business Writer
Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. These …
Debbie Fisher, Business Writer, Outsourcing Center
Although the definition of cloud computing is still evolving, it hasn’t slowed the adoption of applications being deployed in the cloud. Looking back five years, Ajay Srivastava, VP of Product Management and Strategy at Oracle Managed Cloud Services, recalls early conversations with other IT industry executives about client server computing as the advent to a …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
New buyer demands and social, mobile, analytics and cloud (SMAC) are changing both BPO and providers. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting …
Debbie Fisher, Business Writer, Outsourcing Center
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President …
Outsourcing Center, Karthik Nagendra, Business Writer
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when …
Debbie Fisher, Business Writer, Outsourcing Center
A small cell solution, that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small …
Outsourcing Center, Karthik Nagendra, Business Writer
Are you at work? Check the mobile phone you are using. If you are in the Europe, Middle East and Africa (EMEA) region, chances are your company has allowed you to bring your own smart phone to work. The results of a recent survey of the region released by Aruba Networks (NASDAQ: ARUN) suggests that …
Outsourcing Center, Karthik Nagendra, Business Writer
Two things are of key importance in the retail industry today: margins and customer loyalty. While better sourcing, operational efficiencies and market penetration can check margins, the answers to improving loyalty or even maintaining them are complex. Retailers are increasingly being forced towards tactical solutions, rewarding customers with “money-off” deals. Much of the concept of …
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