Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Optimizing skill sets should be as important as cost savings when selecting an offshore location.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Two American suppliers created offerings that allow them to compete with Indian outsourcers. Here’s what they did.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Outsourcing Center, Bruce McCracken, Business Writer
To paraphrase Mark Twain, the demise of ASPs has been greatly exaggerated. They are experiencing a remarkable resurgence, as enterprises small and large embrace their offerings. And one ASP, salesforce.com, just went public with the highest first-day price rise so far this year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Because it has the longest history as a leading location for offshore outsourcing relationships, India can be presumed to be the most fertile field of knowledge for how to do it successfully. So I jumped to the conclusion that Outsourcing to India — authored by an independent consultant who has been involved in managing outsourced relationships in the UK, Singapore and India — would reveal some valuable information for companies struggling with how to structure their offshore outsourcing relationships for successful outcomes.
John Harney, Business Writer
What buyers need to know about the wave of consolidation among HR suppliers.
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