Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Hewitt study captures the current state of the HRO market. Here’s everything you wanted to know but didn’t know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is shrinking. The study shows where the rents are going.
John Harney, Business Writer
After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.
Ulad Radkevitch
Inspired by Indian success, other countries are attempting to find their own niches in IT outsourcing. This story on Belarus is the second in a series on offshore locations other than India.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ComputerWire tracks outsourcing deals. Here’s the report card for 2004.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here’s a BPO road map for 2005.
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