Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What does a business do when its sales crumble? Answer: Turn to your outsourcing suppliers who will do something creative to solve the problem. Here is how…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Employees get a sinking feeling when they look at their paychecks and they’re wrong! If they believe the payroll department didn’t calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach for the telephone. Then, the payroll staff has to drop everything and reconstruct what happened to determine if they were paid the proper amount.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Like many manufacturers in America, BOCE is in the midst of a major slowdown, according to Tom Connelly, North American supply manager for the Wilmington, Massachusetts, company. Demand in the semi-conductor industry for its vacuum pumps, turbo molecular pumps and temperature control units is down.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing was the right course for Meadowbrook Golf. The Lakeland, Florida company owns, leases or manages 100 golf courses in 16 states; during the summer the employee roster swells to 3,500. Payroll and tax filing took two days to complete every pay period.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With supply shortages creating a surge in natural gas prices and deregulation jacking up electricity costs, big power users found their energy costs soaring this year. The bills did go up at AT&T, but not by the magnitude of other corporate users.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
It all started with deregulation. Outsourcing the entire process fuels savings.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Farmland Industries, located in Kansas City, Missouri, is the largest co-op agribusiness cooperative in the U.S. In addition to the brand Farmland Foods, the company makes nitrogen- and phosphate-based fertilizers. Because the company uses a tremendous amount of natural gas, it has its own risk management operation. Its energy traders evaluate the price situation, working with various commodity traders, and then take futures positions in the natural gas commodity market.
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