Insurance Transactions

Travel Management-Related ASPs: The New Alternative To High-Priced Service Providers | Article

Travel Management-Related ASPs: The New Alternative To High-Priced Service Providers | Article

Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.

Beyond merely asserting ‘Quality is Key’ | Article

Beyond merely asserting ‘Quality is Key’ | Article

As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost.

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6 | Article

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6 | Article

The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.

Buying Consortia: A Hybrid Outsourcing Solution To Remove the Headaches of Indirect Spend | Article

Buying Consortia: A Hybrid Outsourcing Solution To Remove the Headaches of Indirect Spend | Article

Today companies are joining buying consortia to purchase non-core supplies and processes that don’t give them a competitive edge. Read how this hybrid outsourcing solution allows members to both save significant sums and share knowledge.

New Study on Challenges and Benefits of Outsourcing Insurance Subrogation Claims | Article

New Study on Challenges and Benefits of Outsourcing Insurance Subrogation Claims | Article

A 2005 study on outsourcing and insurance subrogation reveals why some insurance carriers are looking to outsource subrogation and others are hesitant. Another interesting finding: reducing costs is not an objective.

A Better Way to Handle Hazard Insurance Processing | Article

A Better Way to Handle Hazard Insurance Processing | Article

Mortgage lenders need assurance that the proper hazard insurance coverage is in place for the loans they issue. But that comes with significant headaches and unnecessary costs for lenders that still do their hazard insurance processing and tracking in house. Here’s what the leaders are finding as benefits in outsourcing this process.

Why the US and UK Are Calling on South African Call Centers | Article

Why the US and UK Are Calling on South African Call Centers | Article

Datamonitor says India will continue to have the lion’s share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

HR Outsourcing Helps Energy Companies Compete in Deregulated World | Article

The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.

Why the Healthcare Industry Is Now Outsourcing CRM | Article

Why the Healthcare Industry Is Now Outsourcing CRM | Article

Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.

Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds | Article

Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds | Article

Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.

Transforming a Financial Services Firm’s Back Office | Article

Transforming a Financial Services Firm’s Back Office | Article

Back-office inefficiencies were a big problem for this insurance company. Thanks to the supplier’s digital imaging process, tasks that once took as long as four days can be done in minutes.

Breathing Life into Insurance | Article

Breathing Life into Insurance | Article

INSURANCE UPDATE:
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.

Outsourcing in 2003: How Offshoring Is Changing the Industry | Article

Outsourcing in 2003: How Offshoring Is Changing the Industry | Article

The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take advantage of low cost labor is affecting every area of outsourcing. In the IT space, […]

ASP Data IT Outsourcer Meridian Keeps Hospitals In the Pink and Out of the Red | Article

ASP Data IT Outsourcer Meridian Keeps Hospitals In the Pink and Out of the Red | Article

A California hospital receives its payments by a capitation system which is not based on usage. Hospitals have to get the numbers right. So the hospital outsourced its data management to keep the red ink from flowing.

Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore | Article

Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore | Article

Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst Chris Gentle details how this trend is developing.

Liberata Maintains Existing Business for Life Insurer | Article

Liberata Maintains Existing Business for Life Insurer | Article

A British insurance firm closed its pension portfolio but had 350,000 policies to service. Outsourcing to a third-party administrator cut costs as much as 30 percent.