Delivering Speed Where It Counts | Article
Fast response to customers is essential to the success of United HealthCare, the second largest managed care company in the U.S., outsourcing.
Category: Insurance transactions
February 1, 1999 | 0 comments | Read More
The Many Flavors of BPO | Article
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.
October 1, 1998 | 0 comments | Read More
Benchmarking: A ‘Sanity Check’ | Article
Anthem, Inc., a carrier of health insurance, was in the middle of an outsourcing contract when they decided to conduct a benchmark on price and service levels last spring. The reason for the company’s decision was simple. They suspected that they were paying too much for their current service. That proved to be true.
December 1, 1997 | 0 comments | Read More
Research: The Best Policy | Article
International Outsourcing: Executives at Grupo Nacional Provincial (GNP) know all about the value of research. Statistics and other research information are part of their day-to-day business as the largest insurance company in Mexico. Therefore, when the company was considering outsourcing part of their Information Technology (IT) functions, the first step logically was research.
August 1, 1997 | 0 comments | Read More
