Author Outsourcing Center, Kathleen Goolsby, Senior Writer

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Crucial Moments in Outsourcing Relationships | Article

After buyers and service providers begin working together, they find aspects about each other and the relationship they hadn’t anticipated and planned for or issues about which they had mistaken assumptions. Outsourcing Center surveyed 64 buyers on what caused those issues and how to successfully address them.

Articles
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How Buyers Can Avoid a Big Outsourcing Pitfall | Article

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

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