“We will see a dramatic change in security becoming a prevalent component of outsourcing contracts…
Author Outsourcing Center, Kathleen Goolsby, Senior Writer
Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at…
Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article
Getting from A to Z (from the current state of outsourcing relationships to the future…
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.
A new, more strategic outsourcing model is necessary for speeding time to market yet also limiting the development cost of new products. It requires a different kind of thinking, communicating, and strategizing. Here’s how to leverage this new model for competitive advantage.
In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here’s how.
How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition | Article
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.
Buyers often experience situations that fail to fulfill their expectationss. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them.
A lot of small business owners are great at their business but not at handling their finance and accounting processes. This causes them to make poor decisions that could sink their business. Here’s a flexible outsourced solution for this process, and it’s totally geared to small businesses.
Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers’ use of funds produced by the cost-reduction efforts.