Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
Outsourcing Center, Kathleen Goolsby, Senior Writer
This outsourcing partnership started an entirely new industry that’s now a significant source of revenue for both parties. It’s an unparalleled story of what can be achieved through innovative outsourcing partners.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When the dotcoms turned to dot bombs, buyers decided they wanted a supplier with staying power. Today outsourcing buyers wants process, technology and stability.
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