Tips for Outsourcing HR Functions
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s the best way to ensure HR success? A study of Editor’s Choice awards nominees finds outsourcing more than one function generates the highest success rates.
Research & Insight
Function
CRM & Call Center
Calling Canada…A Red Hot Spot Develops for Call Center Outsourcing
Outsourcing Center, Bruce McCracken, Business Writer
The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.
BPO Experts Comment
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.
Prestigious Brand Building
Outsourcing Center, Kathleen Goolsby, Senior Writer
Leading companies are increasingly using global concierge services and other ‘wow’ features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It’s outsourcing at its best — affordable, effective access to highly valuable resources, expertise and flexibility that can’t be achieved internally.
EDS Creates a Magical CRM Chemistry With Dow
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.
Co-creating Successful HR Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Results from Morgan Stanley’s strategic use of outsourcing its HR processes in order to facilitate the massive challenges of a merger with Dean Witter Discover Company turned out be even better than the firm expected. This is the story of the cooperative environment the buyer and service provider fostered, which made it possible to meet their timelines and goals.
Doctors Make House Calls Through Outsourcing
Outsourcing Center, Bruce McCracken, Business Writer
Getting access to medical records any time, any place can become a matter of life or death for doctors. A Michigan hospital finds the Rx is to outsource its Virtual Private Network.
Shaping the Future of Communications
Outsourcing Center, Kathleen Goolsby, Senior Writer
We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.
General Motors Drives e-Vehicle
Outsourcing Center, Kathleen Goolsby, Senior Writer
When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.
Changing Course: Brigade Expands CRM to All Stakeholders With ERM
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.